Electric vehicle destination charging FAQs
Ensure you read the EV destination charging grant guidelines before reading the below frequently asked questions (FAQs).
We strongly encourage you to read the guidelines, FAQs and other supporting materials before applying for a grant.
I have read the guidelines and I am an eligible destination. Why should I apply for this grant?
An investment in EV charging at your site will:
- attract new visitors to your location
- enhance your visitors’ experience
- increase the average length of time visitors spend at your site
- enable you to promote your location and EV charging facilities through online charging maps, future EV tourist drives, and word of mouth.
By joining the growing EV charging network across NSW, you will also be part of the solution to reduce carbon emissions and help reach our NSW net zero emissions target.
Is there a limit to the number of sites I can apply for in my application?
There is no limit to the number of sites you can apply for in your application, as long as each site meets the eligibility criteria outlined in the guidelines on page 20. Each site must be owned or operated (e.g., through a lease arrangement) by you as the applicant.
All sites within each application must be registered under the same Australian Business Number (ABN). If your site(s) are registered under different ABNs, you must submit separate applications.
Requests for funding of EV charger(s) at each site within an application will be assessed individually, and there is no guarantee that all sites within an application will be approved. You will be asked within your application to rank each of your sites by priority.
Eligibility and grant requirements
My site can only service one off-street parking space. Can I still apply for co-funding?
Yes, you can apply for funding if your site meets all the eligibility criteria outlined in the guidelines on page 17.
It is strongly recommended that your site includes clear signage around the EV charger and accompanying parking space. It is important that you implement a straightforward process to ensure EV drivers can access the EV parking space to charge when they arrive. This becomes particularly relevant, and problematic for an EV driver, if the space is occupied by a non-electric vehicle.
My site is not accessible to the public 24 hours a day. Can I still apply for co-funding?
Yes, you can apply for funding on the basis that your site meets the eligibility criteria outlined in the guidelines. At a minimum, all EV chargers co-funded under this grant must be available to the public during the site(s) hours of operation.
It is recommended that each site clearly advertises the hours their EV charger is available. This should be done at the site utilizing signage, as well as online using EV charger map websites and on your own website.
Can I apply for the grants if I lease my site from a landlord?
Yes, you can submit an application for funding if leasing your site from a landlord (or operating the site on behalf of NSW Crown Lands). Please read the guidelines before submitting your application as it details an application requirement to obtain, and upload written consent from your landlord.
When would I need to install EV charger software?
EV charger software allows the owner of a charger to track energy consumption, bill customers for usage, check availability and be alerted to any faults. This helps you better understand and manage your charger.
Applicants that meet either of the following requirements must purchase a co-funded 2-year software subscription for all co-funded chargers under the grants:
- installation of 3 or more co-funded chargers
- is a destination with 100 or more car parking spaces.
Applicants who don’t meet these 2 requirements can voluntarily apply for a co-funded software subscription and access all the benefits of a 2-year co-funded EV charger subscription. The grants will subsidise the cost of the software subscription by 50% for a 2 year period.
You will have the opportunity to include EV charger software in your application. The guidelines detail the requirements for obtaining a quote for the EV charger subscription to support your application and should be considered before applying for the grant.
The list of pre-qualified EV charger software available under the grants can be found on the EV Council’s website.
EV chargers and installation
What type of EV chargers are available under the grants?
The grants provide co-funding for level 2, 7kW and 22kW AC chargers. View the Transport for NSW website to find out more information on EV charging levels.
The list of pre-qualified EV chargers available under the grants can be found at the EV Council website. If applying for the grants you must select one of these chargers. This list will be updated every 6 months.
Applicants are also encouraged to:
- read the guidelines to understand the requirements for obtaining an EV charger quote to support your application
- speak to a licensed electrical contractor and EV charger supplier to understand your site and to obtain a quote for purchase and installation
- complete the pre-application checklist
- read the following how-to-guides:
- How to understand the electrical and EV charging needs of your site
- Where to install your EV charger
- then you are ready to complete your application.
The pre-application checklist and how-to guides will be made available before the round opens.
How many chargers should my site install?
Funding under these grants is available for up to 4 EV chargers, but it only takes one EV charger to put your site on the map! Depending on your site and visitor needs, you might install one charger now but future-proof the electrical infrastructure on your site for additional chargers later. This will potentially save you money by completing required electrical upgrades all at once.
Before applying, applicants are strongly encouraged to:
- speak to a licensed electrical contractor and/or EV charger supplier to fully determine your requirements and responsibilities
- complete the pre-application checklist and
- read the how to understand the electrical and EV charging needs of your site guide.
The pre-application checklist and how-to guides will be made available online before the round opens.
What should I consider when choosing where to install my charger?
You can impact how easy your EV charger is to access, the cost of installation, and the EV charging experience by effectively planning where your charger is installed.
When selecting the placement of your EV charger, things to consider include location attributes (power, space, accessibility, visibility, convenience, and reliability). It is essential to ensure the allocated parking space is safe and accessible. Read the where to install you EV charger guide, which will be made available before the round opens.
What costs are involved with purchasing and installing an EV charger?
Only pre-qualified EV chargers can be co-funded under the grants. The full list of these chargers is located on the EV Council website.
Each charger on the list meets a series of minimum requirements set by the grants including safety, robustness, and smart capabilities. Some chargers can be wall-mounted, whilst others sit on a pedestal.
The retail price of each EV charger on the list varies by supplier, and some suppliers offer the same charger at different price points.
It is the responsibility of each applicant to research and select the charger(s) that best suits their EV charging needs, existing site electrical infrastructure, and budget. The cost to install an EV charger varies depending on the site layout, parking space location and charger configuration. Before applying, applicants are encouraged to speak to a licensed electrical contractor to fully understand all estimated costs and obtain a commercial quote.
Does my site need to be powered by renewable energy?
To maximise the benefits, powering an EV charger from renewable energy is the preferred approach. However, it is not a requirement to own and operate an EV destination charger funded under the grants.
How do I get the EV charger installed if my application is approved?
Applicants must coordinate the purchase and installation of their approved EV charger(s) with a licensed electrical contractor to meet the requirements outlined in the guidelines on page 22. This could be through a licensed electrical contractor or directly through EV charger suppliers listed on the EV Council website.
Who is responsible for operating and maintaining the EV charger(s) once installed?
Successful grant applicants are responsible for managing the ongoing operation, maintenance and running costs for the EV chargers at their site(s). Each EV charger is a valuable asset and should be appropriately managed and maintained to ensure reliable service and benefits to visitors.
Applicants are encouraged to speak to their EV charger supplier to understand operational and maintenance requirements and any customer service provisions that may be available.
I am an EV charger supplier. How do I get my product on the pre-qualified list?
The list of EV chargers co-funded under the grants can be found on the EV Council website.
All EV chargers included on this list were submitted by EV charger suppliers through a public expression of interest (EOI) process held by the EV Council in March 2022. Each charger was assessed against criteria addressing EV charger functionality, robustness, safety, and smart capability.
The list will be reviewed and updated every 6 months throughout the grants funding period via a public EOI process. Please contact the EV Council to be notified of the next EOI application window.
Where do I submit my application?
Go to the EV destination charging grants page and click on the ‘Apply now’ button to begin your application.
Ensure you read the guidelines before submitting your application, which detail the essential requirements needed to determine your eligibility and required information.
What is the timeline to submit my application?
Round one applications are open from Monday 23 May 2022 to Friday 23 September 2022.
Applications will be accepted at any time during this window but will not be accepted after the application deadline.
How are the applications assessed?
Applications will be assessed on a first-come, first-serve basis throughout the funding round, so we encourage you to submit your application as early as possible. The allocation of co-funded EV chargers will be spread across the state to ensure EV chargers are installed in all tourism regions.
Applications will be assessed against the eligibility requirements outlined in the guidelines. This includes how each application contributes to the effective geographic coverage of the growing EV charging network across regional NSW.
EV charging is very new to me. What happens if I do not submit all the information required for the application to be assessed?
Please ensure you read the guidelines before applying as they include all the essential information required for your application. We may contact applicants to seek clarification on information included in their application. The clarifications need to be resolved within the funding round window to ensure the application is assessed in time.
When will I know if I’m successful or not?
We will notify applicants of their outcome within 6 weeks of submission.
Can I reapply in future rounds if unsuccessful?
Yes. We are planning several funding rounds between 2022 and 2024. Unsuccessful applicants can apply for the same or different sites in future funding rounds. Proposed sites will need to meet the eligibility criteria outlined in the guidelines relevant to that future round [link].
Can I withdraw my application during a funding round?
Applications may be withdrawn during a funding round by contacting us in writing at [email protected]. Withdrawal of an eligible application will result in the cancellation of the submission for that funding round. This makes the application ineligible, and no further assessment will take place. An application for the same site can be submitted in future funding rounds.
On behalf of the applicant, we may cancel an eligible application if:
- requested by the applicant in writing during the application and assessment process
- the applicant cannot withdraw the application during the application and assessment process due to a fault or malfunction relating to the grants management platform.
Funding and payment
How do I receive funding?
Payment of approved funding will only be made once evidence of the successful installation of your EV charger(s) and EV charger software (if required) is provided through the online grant application platform (SmartyGrants). Additional information or clarification of details may be sought before payment is made.
If installation has not been finalized in line with the requirements of the grants or evidence is not provided within the timeframe advised, payment will not be made.
Please ensure you read the guidelines before installing your selected EV charger, as it details the evidence required.
When do I have to have my EV charger installed?
The grants require that all co-funded EV chargers be installed and operational within 4 months of being notified of your successful application. You will be notified of the installation requirements when your initial application is approved. You must submit the required evidence of installation in the online grant application platform within the 4-month period.
I’m in an area that was recently impacted by the floods. What if, due to issues caused by the floods, I’m unable to meet installation and evidence deadlines?
Successful applicants with sites within Local Government Areas (LGAs) affected by the recent floods will have an 8-month installation window rather than the 4 months for all other applicants. Applicants can indicate in the application form if their site is in an LGA that has been recently flooded.
Will there be online information sessions held?
Yes! We will be hosting multiple online information sessions throughout the funding round. Session details will be posted on the EV destination charging grants page. Following the sessions, a recording will be made available online for the duration of the round.
Stay updated on upcoming information sessions by signing up to receive our e-newsletters on the EV destination charging grant page.
I need help to compile the information to complete the application form which isn’t answered in the guidelines or FAQs. What should I do?
Please email [email protected] for assistance. We will attempt to respond to enquiries within 3 business days.
Any questions that are general in nature and would assist all applicants may be added to this page with any identifying information removed.
I am having trouble with the online grant application platform (SmartyGrants). How do I get help?
For any technical issues for submission on the online grants management platform (SmartyGrants), please contact the SmartyGrants help desk at [email protected]. The help desk team will respond during business hours.
I’m interested in applying for the grants; however, I don’t have technical knowledge about EV chargers. How can I learn more?
If you need to better understand your site and how you can select an EV charger that suits your needs and budget, we recommend you contact a licensed electrical contractor or one of the selected EV charging suppliers listed on the EV Council website.
Supporting documents, including a pre-application checklist and how-to-guides, will be made available on the grant information web page before applications for the first round open. These materials will help you understand the requirements to plan for and operate your EV chargers.
The guidance materials on the grant information page will help you.
Additional information on EVs can also be found at Transport for NSW.
Privacy and confidentiality
My application will include personal or commercial information. How does the NSW Government manage this information?
We adhere to our legal obligations under the Privacy and Personal Information Protection Act 1998 (NSW) about collecting, storing, accessing, and disclosing personal information.
Please read the guidelines to understand how privacy is managed, including confidentiality and disclosure of information.
I am required to purchase a 2-year subscription co-funded EV charger software. How will the NSW Government use this data?
Successful applicants eligible for a co-funded software subscription agree as part of the terms and conditions to provide data to the NSW Government. This will be provided as de-identified operational data from each co-funded EV charger for a 2-year period following installation (to be supplied by the software supplier).
De-identified data will be remotely collected from each software provider and sent to the NSW Government’s Open Data Hub at opendata.transport.nsw.gov.au.
The NSW Government’s Open Data Hub provides an extensive, openly accessible catalogue of NSW transport data that can be used by the public, app developers and researchers. No personal or proprietary information will be collected, only charger utilisation information. This data will be used to help the NSW Government, researchers and industry better understand and plan for the growing EV charging network. Following the 2-year software co-funding period, data collection by the NSW Government from co-funded chargers will cease. Data will still be accessible for charger owners that maintain a software subscription.
Chargers that are co-funded, but do not include a software subscription, will not provide data to the NSW Government.